Online Store Privacy Policies

At Orchid Impex, we understand the importance of your privacy and security. The information you share with us will be protected and carefully guarded against loss and misuse. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy. Orchid Impex will not sell its database of customer details or details about customers to any third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavor not to knowingly disclose user identities unless directed by a court of law.

When does Orchid Impex disclose the information it collects to outside parties?

Orchid Impex does not sell, trade, or rent your personal information to others. Orchid Impex may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Orchid Impex our users, or others.

What information do we collect and how do we use it?

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account

How does Orchid Impex protect customer information?

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, several layers of encryption and several layers of security to prevent unauthorised access protect all of the sensitive customer data we collect.

Credit Card Details

All credit card payments are processed securely through the Razorpay payment gateway. Payment by credit card is the fastest way to receive your order, as there is not clearance delay. Orchid Impex does not store any credit card information on our servers.