The consumer is allowed to cancel an order placed, before we begin to process an order. However, we reserve the right, at our sole discretion, to refuse or cancel any order for certain reasons. Some situations that may result in your order being cancelled include but are not limited to: limitations on quantities available that has been purchased, inaccuracies or errors in pricing information or payment completion, or problems identified by our credit and fraud avoidance department.

Returns and Refunds

Orchid Impex will happily accept returns due to change of mind as long as a request to return is received by us within 0 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Orchid Impex) will refund the value of the goods returned but will NOT refund the value of any shipping paid.